With our 2-year Care Pack House Call Service, you’ll enjoy in-home service as well as convenient 24 x 7 technical support and extended security while keeping your HP PC (prebuilt or customized) covered by the manufacturer who knows it best.
And if your PC should need repair, we’ll recycle any replaced parts so they don’t end up in a landfill. Visit HP recycling to learn more.
Greater peace of mind
Convenient technical phone support in your home or office
On- site support after remote diagnosis of the problem with HP representative, which may include sending you an easy-to-replace part, scheduling a visit to your home, or, in rare instances, sending netbook to HP-authorized repair site1
Coverage for hardware parts and labor for up to 2 years from PC purchase date*
Expert 24 x 7 toll-free phone, real-time chat, and e-mail support
Technical assistance with PC setup, troubleshooting, and spyware and virus issues
Must be purchased during standard warranty period of PC
Must be registered and activated as instructed in HP Care Pack materials (we may automatically register, activate, and notify you by e-mail if all information is available)
One plan per PC
Does not cover preexisting damage to PC or normal wear and tear
Available only in the United States
*Extended coverage begins the day you buy your HP PC. You’ll get the most coverage and value if you buy this plan when you purchase your PC (new or refurbished). For example, if you buy it 3 months after you buy your PC, you’ll get enhanced coverage for the remaining 9 months of your standard 1-year warranty, plus 1 additional year.